This Returns & Replacement Policy applies to purchases made from Snaptic, an APDS LLC company.

 

1. Defective or Damaged Items

We only accept requests for replacement of defective or damaged items. We will not process refunds or replacements if the tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is required for a refund or replacement.

 

A full refund or replacement is provided for items that arrive damaged within 14 days of delivery. All refund or replacement requests for damaged products will need to be validated through photo or video evidence submitted to support.snaptic@apds.store for approval prior to a refund being issued.

 

2. Incorrect or Missing Products

A full refund or replacement will be provided for incorrect or missing items that were shipped. All refund or replacement requests for incorrect or missing products will need to be validated through photo or video evidence submitted to Zendrop for approval prior to a refund being issued.

 

2. Proof Required

To initiate a replacement, customers must submit a request with a clear photo or video demonstrating the defect or damage. Requests without sufficient proof will not be eligible for a replacement.

 

3. Replacements Only

If your claim is approved, we will issue a replacement for the affected item. We do not offer refunds or exchanges for change-of-mind purchases or non-defective items.

 

4. Reporting Window

All claims must be submitted within fourteen (14) days from the date of delivery. Claims submitted after this period may not be accepted.

 

5. Shipping & Customs Disclaimer

Snaptic is not responsible for shipping delays, packages lost in transit, or any customs or import-related issues once the order has been shipped from our supplier. Customers are encouraged to track their shipments using the provided tracking number.

 

In some scenarios where an order lacks tracking information, is in transit, is pending, or expired beyond 60 days from the original shipping date (45 days for U.S. orders and 110 days for Brazil), Snaptic may offer a refund or resend the product at Snaptic’s expense.  Exceptions apply to certain shipping methods and destinations.

 

6. Order Cancellations

A full refund is available for orders canceled before being processed and shipped by our warehouse. However, certain orders, such as Print-on-demand (POD) and preorder inventory orders, cannot be canceled after payment.